Privacy policy

At TapTab, we collect and manage user data according to the following Privacy Policy, with the goal of incorporating our company values: transparency, accessibility, sanity, usability. As part of our mission to make communicating with businesses and your clients easier, we want you to share the things that matter to you most with your friends, family and anyone else around you. It’s important to us that you feel comfortable and trust us with your information when you use TapTab’s services (the “Services”). This Privacy Policy will detail what information we collect, what we do with it and why. This document is part of TapTab’s Terms of Service, and by using TapTab.info and its mobile applications, you agree to the terms of this Privacy Policy and the Terms of Service. Please read the Terms of Service in their entirety, and refer to those for definitions and contacts.

In general, we only collect information that allows us to provide you with our best Services. This includes, for example, simple tasks like allowing other users to see the name and picture you choose to show. It also helps us to keep our Services clear of fraud and Spam, and it allows us to get a unique understanding of what additional services may be useful to you, and all other purposes set out in this policy below.

Scope and consent

Before you start sharing good vibes, it’s important you understand that by using our Services, you give us consent to collect, use, disclose, and retain your personal information and other information but we will never read or listen to the content you are sharing privately. You can be sure that we will only use your information as described in this Policy.
By using the Service, you are also agreeing to our Terms of Use. Please make sure you read and agree with our Terms of Use if you want to use TapTab.

Information we collect

Note that chats with business accounts are not end-to-end encrypted, and neither are chats from business accounts to individual users. However, we collect the minimum information required to achieve the purposes set out by TapTab:
(a) Registration and Account Information: When you use our various Services you voluntarily give us personal information (e.g., name, email, birth date, phone number and, when necessary, billing information) and you are not anonymous to us. That means your name and photo (if you choose to provide them) will be visible to other TapTab users. When you install the TapTab App, you’ll also be asked to allow us access to your mobile device’s address book. A copy of the phone numbers and names of all your contacts (whether they’re TapTab members or not) will be collected and stored on our servers in order for us to be able to enable you and your contacts to connect. When you join TapTab, the contacts in your address book that are already TapTabmembers may be informed that you’re now on TapTab too.
(b) Social Media Information: If you sign in to your TapTab account through third-party social media sites like Facebook or Twitter, you agree to give us on-going access to your personal information on such sites (e.g., your public profile, friend list, accounts you follow or who follow you, your email address, birthday, work history, education history, interests, current city, and video viewing). We may receive certain information about you which is stored on social media sites if users of those sites give us access to their profiles and you are one of their friends or connections, depending upon your settings on those sites.
(c) Activity Information: While using the TapTab services, we will collect, and other users can see, your connection status, whether you have received and seen messages sent to you. We will receive other information (e.g. the content you have viewed and interacted with) from your use of our Services. When you interact on our Service, we may obtain information about the messages you have liked, comments you have left and also websites you’ve viewed. In addition, we collect information about the accounts you have visited and the content you have viewed in order to improve the relevance of our Services.
We collect information about the value added services you are using over TapTab and/or apps you have downloaded through TapTab. This includes whether you are presently online, your personal preferences and the way you use that service. We may also tell other TapTab users that you are using a certain service or app (to recommend them to try that service as well).
(d) Information from Other Sources: The information we collect may be combined with information from outside records (e.g. demographic information and additional contact information) that we have received in accordance with the law.
(e) Additional Information: We may collect additional information if you access our App through a specific device (e.g. your mobile device’s unique identifier; information about your device’s operating system, your browser, browser or operating system language; your wireless network, and your mobile carrier; the TapTab call log). We may also collect your WPS location data – you can choose whether to allow this by changing your geolocation tracking settings.
The information we collect from you ensures you can use the TapTab Service and can be contacted on TapTab. Your information is retained for as long as it is needed and helps us in our mission to constantly improve our Services and provide you with new experiences. As part of this mission, we may use your information for the following purposes:
(a) Make our service available: We use your Registration and Account information to (i) register you for the App and create your User Account for TapTab; (ii) create your profile and make it visible; (iii) process your payments; (iv) create your TapTab ID; (v) provide customer service, give you information about your account, and respond to your requests; (vi) personalize your experience by providing content (such as games) on the Service, including targeted advertising of TapTab services and other 3rd party services that we believe may be of most interest to you; (vii) improve the Service; (viii) indicate which of your contacts is already a TapTab member and notify you when your contacts become active on the Service (ix) display the name of the contact as it appears in your address book when a call is received on the Service, and (x) sync your contacts with TapTab running on Windows, MacOS, Linux, Android tablets, iPads and Windows Tablets. If you deactivate your TapTab account, it will delete the address book from our servers (more about this below), quickly and permanently. Otherwise, we keep your contact information for as long as you use the App
(b) Improve our Services: We use call log information and usage information (as described above) to better understand network behavior and trends (numbers of messages and calls made by users, typical destinations, call lengths, network type, etc.), detect potential outages and technical issues (this helps us notice things like a drop in call volume in a certain geography, a shift in call length, a change in typical networks, etc.) to improve our Services. We may look into a specific call log in response to a customer support request. We maintain call log information for only as long as is needed for business and/or legal purposes. We use aggregate information about our users and non-personal information to analyze our Services and user behavior and prepare aggregated reports.
(c) Provide Interesting Offerings to You: As part of value added services provided by us or by a third party within TapTab, we may use your information to continuously optimize and personalize those services and send you personal messages about new offerings which we believe you will find relevant (as long as you agreed on TapTab or elsewhere to receive information from that service).
Sending a message to a Public Account, subscribing to a Public Account or following a Public Chat on TapTab will allow admins of that Public Account to send you notifications and personal messages. If you do not wish to receive such notifications, you may adjust your account settings to decline them or opt-out at any time from receiving further notifications. We may also use WPS location data to provide location-based offerings to you from our Service or third-party advertising. You will be asked to allow the use of your location data before TapTab provides such offerings, and you may also adjust your account preferences to disable the use of your location data at any time.
(d) Process Your Payments: We may use your Information to process your payments for our Services through a third-party service provider and, on an aggregate basis to determine charges for our carriers and other service providers.
(e) Prevent Fraud & Spam; enforcement of law: We may use your information to prevent, detect, and investigate fraud, security breaches, potentially prohibited or illegal activities, protect our trademarks and enforce our Terms of Use. This may include URLs included in messages, which were reported as SPAM by other Users, or were otherwise suspected to be unsolicited. We may use your information and call log information to comply with applicable laws.
(f) Communicate With You: We may use your information to contact you (via message or other means) to maintain the App, to comply with your stated communication preferences or to provide updates about other services.
Unless otherwise specified, we retain information as long as it is necessary and relevant for us to achieve the purposes referred to above or to enable us to comply with our legal data protection retention obligations. You consent to our retention of your video viewing tracking data for as long as permissible under applicable law – up to one year after you close your account or otherwise withdraw consent for video tracking.

Cookies and Tracking Technologies

When you visit the App and/or our Website, we and our business partners may use cookies and other tracking technologies for a variety of purposes. These help to enhance your online experience, for example, by remembering your log-in status and viewing preferences from a previous use of our App when you return later. If you block cookies and tracking technologies you may not be able to access certain portions of our App. You may browse our site without telling us who you are, and we will obtain information about your computer or device (e.g., IP addresses) for the purpose of monitoring and improving our site and Services.
Here are a few additional important things you should know about our use of tracking technologies (e.g., cookies, HTML-5 stored technologies):
We ask for your prior consent to use cookies and tracking technologies policies when you join the App
We offer certain features that are available only through the use of tracking technologies.
We use both session and persistent tracking technologies. Tracking technologies (e.g., cookies) can either be persistent (i.e. they remain on your computer until you delete them) or temporary (i.e. they last only until you close your browser, or until you exit the App). You are always free to decline tracking technologies if your browser permits, although doing so may interfere with your use of the App and Website. We suggest you refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling tracking technologies such as cookies.
We encode and protect the tracking technologies that TapTab sets so that only we can interpret the information stored in them.
You may come across tracking technologies/cookies from our third-party service providers that we have allowed on our App to assist us with various aspects of our App operations and services, such as Google Analytics.
You also may encounter tracking technologies from third-parties on certain pages of websites that we do not control and have not authorized. (For example, if you view a web page created by another user, there may be a cookie placed by that web page.)

EU Privacy Rights

If you are resident in the European Economic Area, you may have certain rights, in accordance with applicable laws, concerning your personal data, including the right to request to access your personal data; to have your personal data corrected or erased or restricted; and the right to object to the use of your personal data for marketing purposes.

Security

We know that security is important to our users and we care about the security of your information. We maintain technical, physical, and administrative security measures to protect the security of your personal information against loss, misuse, unauthorized access, disclosure, or alteration. Some of the safeguards we use include firewalls, data encryption, physical access controls to our data centers and information access authorization controls. We need your help too: it is your responsibility to make sure that your personal information is accurate and that your password(s) and account registration information are secure and not shared with third-parties.

Children’s Privacy

Our Services are not intended for children under the age of 13. Therefore we do not knowingly collect personal information via our websites, applications, services, or tools from anyone under 13.

International Transfer

We operate internationally and provide our Services to TapTab users worldwide allowing them to communicate with each other across the globe. That means that your personal information may need to be processed in countries where data protection and privacy regulations may not offer the same level of protection as in your home country. We store and process your personal information on our computers in the United Kingdom and in other locations and use service providers that may be located in various locations outside of the European Economic Area (EEA). In such cases, we will require the recipient to provide appropriate protection for the personal information disclosed to it in compliance with applicable data protection laws.

Updates to this Policy

From time to time, as our services evolve, we may update this Policy. You agree that we may notify you about material changes in the way we treat personal information by placing a notice on the App. Please check the App frequently for updates.

Contact Us

If you still have questions about our privacy policy, please feel free to send us an email to hello@taptab.info. We always look forward to hearing more from our users.